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Call Centre

All of our business phone system products can be expanded to become a call centre solution. The call centre solution comes with queue monitoring, call recording, and realtime call handling statistics, thus providing a platform that will meet the needs of small operations with a few handsets to very large call centres with hundreds of agents across multiple locations.

Product highlights:

  • Multiple incoming queues
  • Hot desking
  • Fully customizable for multi-level menu setup, selection and multiple queues
  • Call monitoring
  • Call recording as an option
  • User friendly web-based management tools
  • Easy to extend across multiple locations
  • Extend customer services after hours to home-based agents
  • Reduce the number of ISDN/analogue lines
  • Flexible call analytics and reporting tools
  • Extension status monitoring
  • Optional list of incoming calls including caller telephone numbers where available